Our operations continue but delivery times may be longer than usual.

1. Can I place an order? Will You deliver the package?

  • Yes, Pets Trend's activities are currently continuing. However, delivery times may be longer than usual and our selection of items available for international shipping may be temporarily reduced. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).
  • We're working with our selling partners to temporarily prioritize high demand products coming into our fulfillment centers so we can more quickly receive, manufacture and ship these products to customers. We are working to ensure availability of these products, and continue to bring on additional capacity to deliver customer orders. We're continuing to ship all available selection in our inventory.

2. What's the status of my order and delivery? Can I change the address on my order?

  • You can track your order and deliveries .You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information. 

3. Is it safe to receive orders?

4. What is Pets Trend doing about price gouging?

  • We are working to ensure that the artificially raises prices on basic need products during this pandemic . We actively monitor our store and remove offers that violate our policy.

5. What are we doing to keep customers and employees safe?

  • We are closely monitoring the impact of COVID-19. In addition to the thousands who are affected by the illness, thousands more are indirectly dealing with changes in their work, school, and community environments. 

Last updated on March 31, 2020.

Our operations continue but delivery times may be longer than usual.

1. Can I place an order? Will You deliver the package?

  • Yes, Pets Trend's activities are currently continuing. However, delivery times may be longer than usual and our selection of items available for international shipping may be temporarily reduced. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).
  • We're working with our selling partners to temporarily prioritize high demand products coming into our fulfillment centers so we can more quickly receive, manufacture and ship these products to customers. We are working to ensure availability of these products, and continue to bring on additional capacity to deliver customer orders. We're continuing to ship all available selection in our inventory.

2. What's the status of my order and delivery? Can I change the address on my order?

  • You can track your order and deliveries .You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information. 

3. Is it safe to receive orders?

4. What is Pets Trend doing about price gouging?

  • We are working to ensure that the artificially raises prices on basic need products during this pandemic . We actively monitor our store and remove offers that violate our policy.

5. What are we doing to keep customers and employees safe?

  • We are closely monitoring the impact of COVID-19. In addition to the thousands who are affected by the illness, thousands more are indirectly dealing with changes in their work, school, and community environments. 

Last updated on March 31, 2020.